It is our goal to offer the highest level of service to our valued customers. Please contact us directly if you have questions about any of our products, services or the following policies.
Shipping calculations will be calculated at the time of check out once your shipping address has been provided to us. Some items are stocked and shipped by 3rd parties. We ship to physical addresses within the 48 contiguous United States only. PO Boxes are not valid for shipping our products. Once your order is shipped you will receive a shipping receipt which will include your tracking information. It is possible for an order with multiple items to ship from different locations in which case you may receive a separate shipping receipt email with tracking information for each delivery. You can track your shipments at any time by following the tracking link in your order fulfillment email.
PRODUCT RETURN / CANCELLATION POLICY No returns / cancellations will be accepted without prior authorization from Marc Pridmore Designs
Return requests must be made within 30 days of product receipt. Authorized returns must be like new in the original package with labels intact. Authorized returns are subject to a 25% re-stock fee and return freight cost. If your order came with free delivery, the freight cost to return the item will be the responsibility of you (the purchaser) to return the merchandise.
There are no returns or cancellations on florals / silk floral arrangements / greenery or any decorative faux floral / plant arrangements.
To submit a return request please email firstname.lastname@example.org or call 714-540-6272. If your return meets the above guidelines and is authorized by Marc Pridmore Designs, you will receive a Return Authorization Number via email that must be included in the return address. Your package must be received no later than 10 days from the issuance of your Return Authorization. It is recommended that your return be shipped using a method that allows tracking of your package and that you provide us with the tracking information by responding to the original Return Authorization email. Please include your return authorization number and the tracking number of your package.
OUT OF STOCK AND BACKORDER ITEMS
Our inventory can fluctuate throughout the day, so an item indicated as in stock when you place your order may, in fact be out of stock. In this event, we make every effort to contact you by email or phone immediately to notify you that your order will be placed on backorder. You will have the option to cancel the order if you would prefer not to wait for the item to be in stock again. Your credit card will not be charged until the back ordered item arrives back in stock and is fulfilled. Most out of stock items are in stock again within 2-4 weeks, but certain items such as new and end of life products can take longer or may never become available, in which case we will cancel your order and your card will not be charged. Certain items for sale on our site are not kept in inventory, but can be special ordered for you and shipped within the timeframe specified on the product’s detail page. These items will have the ‘Special Order’ Indication.
SALES TAX POLICY
Sales over the internet / Internet Vendors, such as Marc Pridmore Designs and sales made by Marc Pridmore Designs initiated through this internet website are required to collect sales tax in any state where the company has a physical presence or is registered to collect tax, thus we charge sales tax in California only. If you are a reseller in California and wish to purchase products for resale, please contact us by emailing email@example.com or by calling 714-540-6272.
CREDIT CARD AUTHORIZATION
When you place an order with us, we authorize your credit or debit card to ensure available funds / credit at the time of your purchase. A hold will be placed on the funds in the amount of your order total until the order is fulfilled. In the event of an authorized cancellation, the length of time to remove a funds authorization from your credit / debit card is entirely determined by the financial institution or issuer of your card.
If you need further assistance, please contact your financial institution, card issuer or you may call us at 714-540-6272 or email firstname.lastname@example.org